Privacy Policy
Privacy Policy - Eastern Clinical Laboratories (ECL) - Effective January, 2014
Please read the following notice carefully.

This privacy policy sets out how Eastern Clinical Laboratories will protect any information that you provide us when you use this website.

ECL is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement and according to local laws.

ECL may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.

This notice describes the Eastern Clinical Laboratories privacy practices and your rights as an individual to protect your health information. Eastern Clinical Laboratories will abide by the terms presented within this Notice. For any uses or disclosures that are not listed below, ECL will obtain a written authorization from you for that use or disclosure, which you will have the right to revoke at any time, as explained in more detail below.

What we collect

We may collect the following information:

  •  Name
  • Contact information including email address and phone number
  • Demographic information such as PO Box number
  • Other information relevant to customer’s enquiry
What we do with the information we gather?

We require this information to understand your needs and provide you with a better service.

  • Internal record keeping is stored on our own database and used only by Eastern Clinical Laboratories and not shared with any third parties.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can always opt out from using this service by simply sending us an email.
  •  From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. You can always opt out from using this service by simply sending us an email.

How Eastern Clinical Laboratories may use and disclose your personal information?
Eastern Clinical Laboratories is permitted by law to use and disclose your personal information for the following purposes:


A technologist, genetic counselor, or other staff member obtains treatment or testing information about you and records it in your laboratory medical record.

During the course of your treatment, the physician determines a need to consult with another specialist and share the information with the specialist.


The minimal necessary personal information will be disclosed to obtain payment or reimbursement from insurers for your testing. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Health Care Operations
The minimal necessary personal information will be disclosed to conduct quality assessments, improvement activities, and evaluate our workforce. 

Required by law
Eastern Clinical Laboratories is required to use or disclose about you as required and as limited by law.

Public Health Activities
Eastern Clinical Laboratories is authorized by law to use or disclose your personal information in order to prevent or control disease, injury, or disability.

Abuse, neglect or domestic violence
We may use or disclose your information to a governmental authority if it is reasonably believed you are a victim of abuse, neglect or domestic violence. 

Health oversight activities
We may use or disclose your personal information to a health oversight agency for oversight activities which may include audits, investigations, inspections as necessary for licensure, compliance with civil laws, or other activities the health oversight agency is authorized by law to conduct. 

Judicial and administrative proceedings
Eastern Clinical Laboratories may disclose about you in the course of any judicial or administrative proceedings, provided that proper documentation is presented to us.

Law enforcement purposes
We may disclose your personal information to law enforcement officials for authorized purposes as required by law or in response to a court order. 

The deceased
Eastern Clinical Laboratories may disclose about a deceased, or prior to, and in reasonable anticipation of an individual’s death, to coroners, medical examiners, and funeral directors. 

Research purposes
We may use and disclose your information for research purposes with a valid waiver of authorization approved by an institutional review board or a privacy board. Otherwise, we will request a signed authorization by the individual for all other research purposes.

Threat to health or safety
Eastern Clinical Laboratories may use or disclose about you, if we believe in good faith, and consistent with any applicable law and standards of ethical conduct, to avert a serious threat to health or safety.

Business associates
Your personal information may be disclosed to our business associates for services that they provide on behalf Eastern Clinical Laboratories to assist us to provide quality health care. To ensure the privacy of your personal information, we require all business associates to apply appropriate safeguards to any personal information they receive or create.

Fund Raising
We may contact you at some future date as part of a fund-raising effort.

Your Health Information Rights

The following are a list of your rights in respect to your personal health information: 

Request restrictions
You have the right to request additional restrictions of our use and disclosure of your personal health information; however, we not required to accommodate a request. If you wish to request additional restrictions, please contact Eastern Clinical Laboratories for further information.

Communicate to you by alternate means or locations
You have the right to request that we communicate confidentially with you using an address or phone number other than your residence. However, local laws require we have an accurate address and home phone number in case of emergencies. We will consider all reasonable requests. If you wish to request a change in your communicating address and/or phone number, please contact Eastern Clinical Laboratories.

Inspect and/or obtain a copy your personal health information (PHI)
You have the right to request access and/or obtain a copy of your personal health information that is held by Eastern Clinical Laboratories for the duration that we maintain personal health information about you. If you wish to inspect or obtain a copy of your PHI, please send your request to us. There may be a reasonable cost-based charge for photocopying documents. You will be notified in advance of incurring such charges, if any.