Delivery and Return Policy

This site is hosted and managed by Apollo Hosting, USA. The following is our general Delivery Policy. Please note, Eastern Clinical Laboratories may modify this policy. Please check the specific policy on the Eastern Clinical Laboratories website before purchasing your product.

Confirmation of the order:

You will receive an email confirmation immediately containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.

Test Report:

 This site provides you the report of your test online after the allocated time. You will be provided with a log-in name and password to view the test report. We may also send you the results as soon as they are available via email.

The information contained in the result of analysis is prepared solely for the use of the customer to whom it is given or sent by Eastern Clinical Laboratories. No other person will be able to take the delivery of the report on behalf of the person who ordered for the test. Under special circumstances, with a written document from the person concerned consideration will be given for delivering the report.

Payment Options:

We accept MasterCard, and VISA credit cards online. We also accept cash or cheques for orders placed through the test centers.

Telephone, Mail and Fax Orders:

We encourage you to order online for the fastest possible service. Some clients may prefer the option of telephone, mail or fax ordering. Where these options are offered, in order to help expedite the process, please browse the Eastern Clinical Laboratories and have your credit card ready before placing your call.

Return Policy

·         When you order a test, the order is final. We do not reimburse, even if you have cancelled your test. We hold the money as a credit which you can use for your next order.

·         You have to be careful about the sample in case you are directly collecting and sending samples to us. Due to sample degradation if the result cannot be carried out properly, you will be requested to provide your sample once again.

·         In the very unlikely event that the result of analysis is found to be an error, we shall refund you the amount you paid us with regards to the analysis. This is subject to deductions of bank charges or any other charges (courier) incurred during the entire process. Alternatively, we shall perform repeat analysis at no additional charge.

·         A 90 AED (USD 24.5) fee will be charged for any returned cheques.